Shipping policy
Last updated: May 2026
Where We Ship
We currently ship to the following countries:
- Belgium
- Netherlands
- Denmark
If your delivery address is not in one of these countries, please contact us at info@nevobi.com before placing an order and we will let you know if we can accommodate your location.
Order Processing Time
All orders are processed within 1–2 business days of being placed. Orders placed on weekends or public holidays will be processed the next available business day.
Delivery Time
Estimated delivery time after dispatch is 5–10 business days, depending on your location and the carrier. Delays may occasionally occur due to customs clearance, carrier delays, or an incorrect delivery address. We will keep you informed if a significant delay occurs.
Fulfilment
Your order is dispatched from our logistics partner's warehouse in Timișoara, Romania. NEVOBI LTD is a UK-registered company; our fulfilment operations are managed through an EU-based logistics partner to ensure fast delivery to customers in Belgium, the Netherlands, and Denmark.
Free Shipping
We offer free standard shipping on all orders to Belgium, the Netherlands, and Denmark. No minimum order value applies.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number. If you have not received a tracking email within 3 business days of placing your order, please check your spam folder or contact us at info@nevobi.com.
Changing Your Delivery Address
Address changes are only possible until 11:00 PM (CET) on the same day the order was placed. Contact us immediately at info@nevobi.com with your order number and the corrected address.
Shipping to a Different Address
Yes, we can ship to an address different from your billing address. Simply enter the delivery address at checkout.
Lost or Undelivered Orders
If your order has not arrived within 15 business days of the expected delivery window, please contact us at info@nevobi.com with your order number. We will investigate with the carrier and either resend your order or issue a full refund.
Contact Us
Email: info@nevobi.com
Response time: within 1 business day (Monday–Friday)
NEVOBI LTD, 61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom