Refund policy
Return and Refund Policy
At Nevobi, we want you to be completely satisfied with your purchase. This policy applies to all customers ordering from nevobi.com.
30-Day Return Policy
We offer a 30-day return policy on all products. You may request a return within 30 days of receiving your order. To be eligible, items must be:
- In the same condition as received
- Unused and unmodified
- With all original labels and accessories attached
- In the original packaging
- Accompanied by proof of purchase (order confirmation email)
How to Initiate a Return
To start a return, please contact us at info@nevobi.com with your order number and reason for return. Our customer service team will review your request and provide you with a return label and instructions on how and where to send your parcel. Returns sent without prior approval will not be accepted.
Return Address
Approved returns should be sent to our logistics partner's warehouse:
Monta Services UK Limited
2 Spire Rd, Rushden, NN10 0FN, United Kingdom
We recommend using a trackable shipping method to ensure safe delivery of your return.
Return Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect upon delivery. In those cases, we will cover the return shipping in full.
Damages and Problems
Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately at info@nevobi.com with photos of the issue. We will evaluate the situation and resolve it promptly by providing a replacement or full refund.
Exceptions — Non-Returnable Items
The following items cannot be returned:
- Perishable goods (e.g., food, flowers, plants)
- Custom-made or personalised products
- Hazardous materials, flammable liquids, or gases
- Downloadable digital products once accessed
We also do not accept returns on sale items or gift vouchers. If you have a question about a specific item, please contact us before purchasing.
Exchanges
The quickest way to exchange an item is to return the original item (once your return is approved) and place a new order separately. Contact us at info@nevobi.com and we will guide you through the process.
14-Day Right of Withdrawal (EU Customers)
In accordance with EU consumer protection laws, customers in Belgium, the Netherlands, and Denmark have the right to cancel or return their order within 14 days of delivery without giving any reason. The item must be unused, with labels attached, and in the original packaging. Proof of purchase is required. To exercise this right, notify us at info@nevobi.com before the 14-day period expires.
Refunds
Once we receive and inspect your return, we will notify you by email whether the refund has been approved. If approved, your refund will be processed to your original payment method within 10 working days. Your bank or card issuer may require additional processing time.
If 15 or more working days have passed since your refund was approved and you have not received it, please contact us at info@nevobi.com.
Contact Us
Email: info@nevobi.com
Response time: within 1 business day
NEVOBI LTD, 61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom